FAQ

  • What is Entropay?

    Entropay is the fastest way to send and receive money online.  

    Send money transfers 2880x faster than a SEPA bank transfer, and up to 8600x faster than other fintech products.

    Spend like a local in 120 countries with disposable Entropay cards. Create virtual cards on the fly for borderless, private, secure online payments

  • Is Entropay available in my country?

    Entropay accounts are available in over 120 countries. Is yours one of them?

  • Where can I send money transfers?

    While Entropay transfers are in beta, users from EEA countries can send money to anyone in our supported countries.

  • Where can I use Entropay cards?

    You can use Entropay cards to pay like a local anywhere Visa is accepted in over 120 countries. Our virtual cards are available in EUR, GBP or USD. 

  • How can I send money with Entropay?

    To send a transfer, all you need is the recipient’s name and email address.

  • How long does it take to receive a transfer?

    You will receive your money instantly if you claim it on an Entropay account.

    Transfers claimed on a credit or debit card are typically processed by your card issuer in less than an hour.

  • Can I join the Entropay transfers beta?

    We invite you to join our waiting list for Entropay Transfers' beta program here. We'll notify you by email when a spot opens up. 

  • Need more help?

    You’ll find most answers you need in our Support Centre. For everything else, talk to a real human over email 7 days a week from 05:00 to 22:00 GMT or on Twitter Monday to Friday from 08:00 to 17:00 GMT.

Support

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Visit our Support Centre for help with using Entropay.

Support Centre